Contact
We read every message.
Account trouble, a payment that did not activate, a question that looks wrong — write to us and a person will reply, usually within one business day.
Email support
info@karvitechsoftwaresolutions.com
Write to us
Response time
Within one business day
Monday to Saturday, 10:00 – 18:00 IST. Payment issues are prioritised.
Operated by
Karvitech Software Solutions
Registered in Hyderabad, Telangana, India. Operated from Nellore, Andhra Pradesh, India.
Before you write
Common questions
Most messages we receive are answered here. Pricing questions are covered on the pricing page.
How do I reset my password?
Open the sign-in page, choose "Forgot password?" and enter your registered email. A reset link will arrive within a few minutes; check your spam folder if it does not.
I paid but my plan is not active.
Wait a minute and refresh your dashboard — activation happens right after Razorpay confirms the payment. If it is still not active, email us your registered email address and the Razorpay payment ID and we will fix it.
Why was I signed out?
Only one active session is allowed per account. Signing in on another device signs out the earlier one. If this was not you, change your password immediately.
Can I use MockPrep Zone on my phone?
Yes. The whole platform, including the test interface, works on phones, tablets and desktops. For long tests we recommend a laptop or tablet so the question palette stays visible.
I found a wrong answer or a typo in a question.
Please email us the test name and question number. Every report is checked by our content team and corrected if needed.